There is no need to pre-define any ranges for ports for signaling or RTP, so do not check these.For Firewall traversal method, choose None.Setting something here could result in the X-Lite device improperly handling voicemail timeouts on your account.
Do not check the Send calls to voicemail as the Cloud PBX is running the timers to determine if a call should go to voicemail.Check the Check for voicemail box and then enter *97 in the Number to dial box as shown below.Use the exact one returned in your dashboard settings for this device. Select Proxy address, and then enter the Outbound Proxy settings from above.Make sure to place a check in the Register with domain and receive calls box in the Domain Proxy settings below.The Domain name below is set to the Domain/Proxy information from above.This is not your dashboard password as this one is specific to this device. The Password is the same password as from above.Note that the User ID and Authorization name or both set to the Device Name.Run the application and click on Softphone->Account Settings.įill in the account settings as shown below using the configuration information from your user dashboard as shown above. Next, download and install the Counterpath X-Lite client following the instructions on their web site. A box will pop-up with the necessary information to fill out in the X-Lite configuration. Now that the device is created, edit the device by clicking on the 1001a in the Device Name column, or by clicking the pencil icon on the far right of this device entry. For the Model, choose Manual of Softphone. For example, if your extension is 1001, enter 1001a as shown below. Create a new Device Name by taking your existing extension and appending the letter a-z to the end. For Select users, have your Reseller help create the phone device.Ĭlick on Add Phone and a Add a Phone box will pop up. Click on this to see your current devices on your account. If you have a Premier account, you will have a Phones menu. The first step is to create the device on your account in your user dashboard. Please use the vendor's documentation instead. They do not have the expertise to troubleshoot issues with this softphone client. If you are not able to get the device to work following these instructions, our Tech Support staff is not able to assist you.
These settings have been tested to verify the softphone works. What this means is that this information is provided for your convenience if you wish to install and configure it for the service. This article will show how to get the Counterpath X-Lite softphone client for Windows, version 4.7 configured to work with the ESI Cloud PBX service.
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